Reputation Management consists of Renaissance monitoring, improving, and maintaining the publicly available online information about your businesses and managing your digital footprint. Online Reputation Management (ORM) involves placing new reviews online that will push old, or unwanted reviews lower in search results. It can also raise other online content higher to displace unwanted material.
Management, repair, and monitoring of information that is publicly available online about your business, allows you to take ownership of your reputation. When you do not take an active role in determining what information about you appears online, others may make that decision for you. That is why it is important to take the first step of knowing what information about you exists online. Most reputation problems start because the consumer is not effectively able to communicate with the business or individual. In frustration, they turn to channels like Google or complaint sites. To help combat this, Renaissance can help you by:
A promise that the consumer will be treated differently in the future will go a long way.