Faqs

Logging In & Store Information

  • Your login URL is www.yourstoredomain.com/admin
  • Type or copy/paste the username (email address) and password that you were issued
  • If you do not have a username and password, please contact [email protected]
  • On the Dashboard login screen (www.yourstoredomain.com/admin), click "Forgot Password" and follow the prompts to have a new randomized password emailed to you
  • Once you've logged in with the temporary password, click on the "Settings" icon in the top right and navigate to POS > My Profile
  • Input your desired password and click "Submit" when complete
  • Please note: We do not store passwords for security purpose, should you need to reset your password in the future please follow the above steps
  • A user is any person who has access to the Dashboard and/or RenARK App of your Renaissance website
  • Log in to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to POS > Users > Users
  • Click "Add New+" complete all required fields and use the informative tooltips located in this area to guide you through the process
  • There are pre-created User Groups to choose from (Truck Driver, Retailer & Salesperson). Retailer is the most commonly used and allows access to the entire website. You can create your own specified User Group as needed.
  • Click "Submit" when complete
  • Log in to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to POS > Users > User Groups
  • Click "Add New+" and assign a name to the group as well as the areas of access they are permitted to have
  • Click "Submit" when complete
  • To apply this new User Group to a User, please see "How do I add a new User?"
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Under the "Actions" column, click the "Edit" icon where you can change the current location information and latitude/longitude coordinates. Please be sure to reference Google Maps for accurate coordinates.
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Under the "Actions" column, click the "Edit" icon where you can change the store hour details. Please note, store hours are in military time.
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Click "Add New+" complete all required fields and use the informative tooltips located in this area to guide you through the process
  • Please be sure to reference Google Maps for accurate latitude/longitude coordinates
  • Please note, store hours are in military time
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Profile
  • Under the Store Information section, update the "Support Email" field
  • Under the Contact Person section, update the "Person Email" field
  • Please note that all email addresses in the above fields must be an @yourstoredomain.com email addresses otherwise website communication to your email will be sent to spam
  • Click "Submit" when complete