Faqs

Website Production

Our CMS includes:

  • Shopping Cart
  • Unlimited Product Catalogs
  • Showcase Collection and
  • Related Items
  • Advanced Attribute Filtering
  • Easily Merchandise In-stock, On
  • Display, Clearance and Sale Items
  • Analytics and Reporting
  • Customizable Drag & Drop Dashboard

Included at no-additional cost:

  • Direct Express Tagging 
  • RenARK App
  • Marketing Collateral*

*No Cost Collateral are to be used as-is. All theme customizations are subject to additional fees. To request Marketing Collateral, please visit https://www.rencomgroup.com/page/collateral and email [email protected] with your banner theme choice and start/end dates.

Renaissance uses its own platform, custom-built to meet the needs of our clients, we call it RenCommerce. Using our own platform allows us to control all aspects.

At this time our team will only work on our own platform and catalog data is exclusive to our platform. When signing up with Renaissance, we will have a new custom built website on our RenCommerce Platform.

Yes! It is highly recommended that you use any current domains.
 
Does Renaissance have to own your Domain?
  • No, we do not need the domain to be transferred to Renaissance 
What We Need
  • Access to wherever your domain is registered (GoDaddy.com, Bluehost, Name Cheap) to make setting changes to make the new site LIVE

The Yes To LIVE process is about 4-6 weeks, this time starts when we receive the following
  • Signed Order Form 
  • Signed Terms & Conditions and Dashboard Waiver 
  • Primary Information is Collected 
Communication is the main factor in getting the site live in a shorter time.

Yes! Once the site is LIVE, you will be given access to the Dashboard. Once you have access to the Dashboard you can schedule a training session with the Content Team by emailing [email protected].

Note: The Dashboard credentials that you recieve are also your RenARK App credentials with the addition of your website's full URL (https://www.storename.com)

  • $500 Setup Fee & $299 Monthly 
  • Verified HFA (Home Furnishings Association) members are eligible for a $100 monthly discount 

When does billing start?

  • Websites are billed on the 1st of every month once the site is LIVE
  • You will also be billed a prorated amount on the month the website goes live

Yes! All of our websites are built for eCommerce and the shopping cart can be enabled or disabled at anytime.
 
Is there a cost to have a shopping cart?
  • There is no cost on our end to have the shopping cart enabled, however, the Payment Gateway that will process the funds does charge their merchant fees.

A retailer is able to have two Google Analytic sets of code on a Renaissance website. Renaissance will create one of the sets and will maintain primary admin ownership of that account. You can create a second account for your Renaissance website as the Primary Admin and we will install the code on your Renaissance website for you once you supply the code.

The Content Team is your main point of contact for questions, changes, requests, trainings and much more by emailing [email protected]. If they are unable to resolve your request, they will direct it to the appropriate team.

If you identify inaccuracies in a catalog's product information, report these issues directly to [email protected].

  • Filled out and Signed Order Form 
  • Signed and Initialed Terms and Conditions 
  • Signed Dashboard Waiver
  • Setup Fee paid 

All catalogs have different on-boarding processes. Some require manufacturer approval and/or account information may be needed for verification, while others require price lists and/or portal access. Our team will let you know what is required for on-boarding the specific catalog you would like to add to the website.

You will receive an email from the website with the invoice containing the consumer and product information. From there it is your responsibility to contact the consumer and place the order with the manufacturer if needed.

Required Information Includes:

  • Start/End Date and Times for all Promotional Pieces
  • Homepage Banner Content
    • ​If store themed (matches website branding), please provide verbiage and where the banner should link to
    • If Marketing Collateral, please provide the theme name and number (all Marketing Collateral banners are as-is as no charge - all customizations are subject to additional fees.) https://www.rencomgroup.com/page/collateral
  • Current Ad PDF if necessary
  • Coupon/Coupon Code discount amounts