Faqs

Program Content

  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Under the "Actions" column, click the "Edit" icon where you can change the current location information and latitude/longitude coordinates. Please be sure to reference Google Maps for accurate coordinates.
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Under the "Actions" column, click the "Edit" icon where you can change the store hour details. Please note, store hours are in military time.
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Locations
  • Click "Add New+" complete all required fields and use the informative tooltips located in this area to guide you through the process
  • Please be sure to reference Google Maps for accurate latitude/longitude coordinates
  • Please note, store hours are in military time
  • Click "Submit" when complete
  • Login to the Dashboard of your website, click on the "Settings" icon in the top right and navigate to CMS > Store Setup > Store Profile
  • Under the Store Information section, update the "Support Email" field
  • Under the Contact Person section, update the "Person Email" field
  • Please note that all email addresses in the above fields must be an @yourstoredomain.com email addresses otherwise website communication to your email will be sent to spam
  • Click "Submit" when complete
  • A markup is a percentage added to your products base price resulting in the retail price shown on your website
  • Login to the Dashboard of your website and navigate to POS > Catalog > Merchandising > Pricing > Markup
  • Click the "Markup Calculator" tab to learn about the variety of markups available, margins vs. markups and how they all work together
  • To set a Markup, use the informative tooltips located in this area to guide you through the process
  • Click "Submit" when complete
  • Manufacturer Suggested Retail Price is a merchandising tool which adds a percentage of your choice to your product's retail price to show a "before" and "after" price, this does not impact any Markups in place
  • To add an MSRP, login to your Dashboard and navigate to POS > Catalog > Merchandising > Pricing > Markup and use the informative tooltips located in this area to guide you through the process
  • Click "Submit" when complete
  • Promotions are any merchandising tags applied to a given product or set of products on your RenCommerce website
  • Login to the Dashboard of your website and navigate to POS > Catalog > Merchandising > Promotions
  • Click "Add New+" complete all required fields and use the informative tooltips located in this area to guide you through the process
  • Login to the Dashboard of your website and navigate to POS > Catalog > Product Catalog > Products
  • Under the "Actions" column, click the "Edit" icon and navigate to the "Promotions" tab
  • Click "Add Promotions" then select the promotion of your choice, set the scheduling and product price if applicable to that promotion
  • Click "Submit" when complete
  • Login to the Dashboard of your website and navigate to POS > Catalog > Product Catalog > Products
  • Under the "Actions" column, click the "Edit" icon and navigate to the "Promotions" tab
  • Under "View Promotions" delete the promotion you wish to remove
  • Login to the Dashboard of your website and navigate to POS > Catalog > Merchandising > Promotions
  • In the top right corner, click "Tools" and select "Export Products Tagged with Promotions" to download the Excel with tagged products
  • On this Excel you can update existing promotional details or add products to existing or new promotions
  • Add desired SKU's to Column A and the desired Promotion Code to Column B
    • Please note that the Promotion Code column on the spreadsheet must match the Promotion Code column in the Promotions area of the Dashboard exactly
  • If you wish to update or remove a product's promotional pricing, under Column C "Promotion Price" update the price to the desired amount or replace the existing amount with a 0 and the pricing will be calculated as determined by your markup
  • If you wish to remove a product from a promotion, under Column I "Delete" change 0 to 1
  • Once all changes have been made, the Excel file must be saved as a .XLS and then you may import it back into the Dashboard using "Import Products Tagged with Promotions" within "Tools" of the Promotions area of the Dashboard
  • If you wish to see a sample of how the spreadsheet should be filled out, you may export the file "Download Sample Product Promotion File" within "Tools" of the Promotions area of the Dashboard
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Pages
  • Under the "Actions" column, click the "Edit" icon and navigate to the "Template" field and click the drop-down
  • Scroll to "Promotion Template" and select the desired promotion
  • Click "Submit" when complete
  • As you update the given promotion, the page will update as well
  • Information for adding content to a page can be found under CMS Pages FAQ "How do I create a new CMS Page?"
  • Information for adding/removing a link to the menu can be found under Menu FAQ "How do I add/remove a link in a menu?"
  • These pages contain the content on your website such as About Us, Financing, Return Policy etc. that is not related to Master Product Catalog content
  • Login to the Dashboard of your website and navigate to CMS > Appearance Pages and click "Add New+"
  • Fill in all of the required information using the informative tooltips and then click "Drag & Drop Editor", "Yes, Change" in the pop-up that follows and then "Add/Edit Content"
  • Information for adding content to an existing page can be found under CMS Pages FAQ "How do I add content to an existing CMS Page?"
  • Login to the Dashboard of your website and navigate to CMS > Appearance Pages, under the "Actions" column of the desired page, click "Edit"
  • Click on the "Add/Edit Content" button and edit the content that you wish
  • Click "Save Changes" in the editor pop-up when complete
  • Click "Submit" within the page settings when complete
  • This is the pop-up panel where you can build all CMS pages, there are two areas that you need to use
  • Containers are the grid that you use to build the website
  • Components are the media that goes inside the desired grid cell
  • All graphics must be created in a width divisible by 12 and 72dpi
  • To add a graphic to a component, double click the placeholder image and upload the graphic to the pop-up window
  • Double-click the desired graphic to place it on the page
  • Change the height and width to 100% and then click "OK"
  • Continue adding Containers, Components and graphics until the desired page has been completed
  • Click "Save Changes" within the pop-up window and then "Submit" or "Save and Continue" on the main page settings to save your work
  • Slugs are a portion of a link that attach themselves to the end of your website's URL to make a complete front-end website link (Example; /page/financing or /c/beds or /p/bostwick-shoals-king-panel-bed)
  • These slugs are used in the Dashboard to link the footer to pages on your website
  • You can copy/paste slugs from the front end of the site to be used on banners, widgets, menus and more
  • The page menu contains the links for the CMS pages on your website that will display in certain header options on the user front-end of your website
  • The category menu contains the links for all of the active product parent and child categories on the website
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Menu
  • Select the menu that you wish to update and check off the Page or Category that you wish to add to the corresponding menu
  • To remove an existing link, simply click the "Delete" icon on the far left of the menu list
  • Click "Submit" when complete
  • Applications or a component of the user experience, that enables consumers to perform a function or access a service (Example; Chat Widgets)
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Widgets
  • From here you can add a new widget by clicking "Add New+" or edit one by clicking the "Edit" icon
  • Many popular widgets are Google Tag Manager, Meta Pixel, Chat or various codes for website traffic tracking purposes all of which should have instruction on where to place your widget within the website from code provider
  • To add codes like those mentioned above, fill in all required information, select the code placement within the website and then click the "Source" button within the panel of the editor that appears
  • Paste the entire code supplied making sure to include start and end brackets, tags etc.
  • Click "Submit" when complete
  • Please ask your third-party chat widget provider (Podium, Facebook etc,) to provide their script code and once obtained, follow the steps below
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Widgets and click "Add New+"
  • Complete the "Name" field and the "Slug" field will populate automatically
  • The "Widget Area" will be determined by the third-party code provider when you receive your script code
  • The "Widget Content" should be "Blank Widget"
  • Within the "Content" section click the gray "Source" button and paste in the script code you've been provided
  • Click "Submit" when complete
  • Footer columns are listed 1-4 and span the width of your website, they can be found and edited by navigating to CMS > Appearance > Widgets 
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Widgets and under the "Actions" column of the desired widget click "Edit"
  • Within the "Content" section double-click on the blue underlined text to edit the name of the link as well as the link destination using a new slug
  • Click "Submit" when complete
  • Information on slugs can be found under Menus FAQ "What is a slug?"
  • Create a graphic that matches the current dimensions of your current banners at 72dpi and then follow the steps below. Please note banner graphics should be no larger than 150MB in size
    • You may drag and drop images from the gallery onto your desktop to determine the exact dimensions of your website's banners before creating a new one
  • Login to the Dashboard of your website and navigate to CMS > Content > Banners, under the "Actions" column of "Homepage Slider", click "Edit"
  • Click "Select Images" and upload your graphics to the pop-up window
  • Double-click the desired banner image to add it to the gallery
  • Determine the settings of each banner
    • Title: This is specifically for website users who are visually impaired and need devices to read graphic titles on website. Please use precise verbiage and calls to action
    • From Date/To Date: If you wish for your banner to run for specific period of time, use this function
    • Always Show: If you do not have a start/end date, keep this toggled on, if not, toggle off and use From Date/ To Date
    • Sort: This is the order the banners will appear on the front end of the website
    • Hyperlink: This is where the banner will link to, either interally within the website or externally to a third-party website
    • Target: Select "New Window" to link to a third-party website or "Same Window" if the link is a page within the website
    • Device: You can create separate graphics that are mobile friendly if you wish and choose if you want the graphic(s) to show just on Mobile, just Desktop or Both
  • Click "Submit" when complete
  • Login to the Dashboard of your website and navigate to CMS > Content > Banners, under the "Actions" column of "Homepage Slider", click "Edit"
  • Add the desired slug to the "Hyperlink" field within Banner settings
  • Information on slugs can be found under Menus FAQ "What is a slug?"
  • Click "Submit" when complete
  • Login to the Dashboard of your website and navigate to CMS > Content > Banners, under the "Actions" column of "Homepage Slider", click "Edit"
  • "Always Show" will be the default option selected, should you wish to change that, toggle off this option and set a schedule under "From Date" and "To Date"
  • Click "Submit" when complete
  • Information on custom banners can be found under Design FAQ "What is the cost for Marketing Collateral?"
  • To view click here
  • Information on custom banners can be found under Design FAQ "What is the cost for Marketing Collateral?"
  • To view click here
  • Login to the Dashboard of your website, click on the Settings icon in the top right and navigate to CMS > Appearance > Customize Layout
  • Under "Page Options" click on "Catalog Page", then "Listbox Options"
  • Scroll to the "Product Icon/Buttons" section and toggle on/off the desired features
  • Repeat the same process for the Product Detail page by clicking "Product Detail", then "Detail Option"
  • Scroll to the "Icon/Buttons" section and toggle on/off the desired features
  • Click "Submit" when complete
  • Login to the Dashboard of your website, navigate to CRM > Targeted Marketing > CRM Modules > Coupon and click on "Add New+"
  • Under the "General Settings" tab, all required information is marked with a red "*" and there are tooltips next to each field to assist you should you have additional questions
  • Under the "Price Setting" tab you will see the options for the type of coupon that you can create (Discount, Shipping or Tax). All required information is marked with a red "*" and there are tooltips next to each field to assist you should you have additional questions
  • Under the "Restriction Setting" you can set the terms of your coupon. All required information is marked with a red "*" and there are tooltips next to each field to assist you should you have additional questions
  • You may display your coupons on a page, within the menu and/or as a banner graphic
  • Login to the Dashboard of your website and navigate to CMS > Appearance > Pages
  • Click "Add New+", navigate to the "Template" field and click the drop-down
  • Scroll to "Module Template" and select "Coupon". This will allow all active coupons that you've set to be visible on the front end of the website to appear on this page. You must first add content to the editor before you can save the page
  • Information for adding content to a page can be found under CMS Pages FAQ "How do I create a new CMS Page?"
  • Click "Submit" after you've selected the template and added the page content
  • As you update the coupons, the page will update as well
  • Information for adding/removing a link to the menu can be found under Menu FAQ "How do I add/remove a link in a menu?"
  • Information for uploading and linking banners can be found under the Banners FAQ's "How do I upload banners?" and "How do I link a banner to a page on my website?" respectively
  • Login to the Dashboard and navigate to POS > Catalog > Product Catalog > Products
  • Click on the "Tools" button and select "Export Product Pricing" from the list
  • Within the Excel, update Column F "Manual Retail Price"
    • Please note: Manual Retail Price is the only column that can be updated on this file as the remaining information is generated by the PIM which is fed to your website and the Markups in place
    • Please note: Manual Retail Price overrides markups and future base pricing updates that are fed through to your website. If you make manual pricing changes it is the responsibility of your team to manage them
  • If you wish to update Markups, please see Markups & MSRP FAQ "What is a Markup and how to I update it?"
  • Once all changes have been made, the Excel file must be saved as a .XLS and then you may import it back into the Dashboard using "Import Product Pricing" within "Tools" of the Products area of the Dashboard